Rather than create a database table for each case type, you designate a class, usually the parent class (TGB-HR-Apps-Work), as a class group (also referred to as a work pool). Class groups cause the system to store instances of similar or related case types together in a single database table. A report created in a specific case type returns only records in the case type. A report created in the class group returns all instances in the classes that belong to the class group.
Q) What is a class group?
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