What is a master agent in Pega?

The Agent Manager is a Master agent that gathers and caches the agent configuration information set for our system when Process Commander starts. Then, at a regularly scheduled interval, it determines whether any new agent's rules were created during the last period. If there are any new agent rules, the Agent Manager adds them to its list of agents and generates agent schedule data instances for them at each node.

The activity System-Queue-ServiceLevel.ProcessEvents (Pega-ProCom ruleset) supports service level processing for both assignments and work objects.

 

[Gangadhar]

Master Agent in PEGA use to monitor always the Agents, When ever the new Agent is created, Internally there is a OOTB Activity called System Pulse use to run always and it will pick the Queue Item and process it for that specific node.