What is the use of referring to the Access Group in Agents?

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Ans: Agent activity calls another activity. This called activity may not appear in the agent rule set. So, set up the Rule set list and Roles by providing an Access group in the Security Tab.

Select the access group to use for the legacy and advanced agents listed in this rule. This field is ignored for Standard type agents.
 
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Agent need to pick the rule for process
By referring the Access Group, It will pick the rule from the Application which we have defined under the AccessGroup

If it is a Advanced Agent we have to define the Access Group
If it is a Standard Agent, It will pick from Requestor Access Group Queue
 
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